Yes, we welcome children of all ages to join our tours.
For families travelling with younger children, we recommend choosing a customised itinerary, which offers greater flexibility in pacing, attractions and daily schedules—ensuring a more relaxed and enjoyable experience for both parents and children.

Yes. Once we have a clear understanding of your specific medical needs, travel dates and other requirements, we will provide you with a comprehensive, non-binding quote. The quote will detail all costs, including hospital service fees for the confirmed basic items, our coordination service fees, and recommended travel-related expenses (such as accommodation and transportation).

No. We adhere to a transparent pricing model. We do not accept any referral fees from hospitals. Our service fee is a fixed, all-inclusive coordination fee, covering all our services from the initial consultation to post-trip follow-up support. All fees will be clearly stated in the service agreement.

• Japan: 110 (police), 119 (fire & ambulance)

• China: 110 (police), 120 (ambulance), 119 (fire)

• Three Bears Travel support: You can always contact your guide or our customer service team (support@threebearstravel.com.au) anytime for help in an emergency.

Our service fees only include basic services such as hospital registration, appointment booking, as well as basic medical items including health screenings, teeth cleaning and oral examinations. Any subsequent treatment costs will be clearly communicated to you in advance with our assistance, and you will make on-site payments directly to the hospital. We will provide a detailed, itemized cost breakdown before you confirm the trip, with no hidden charges of any kind.

• Japan: Japanese Yen (JPY). Cash is still widely used, especially in smaller shops, rural areas, and temples. Credit cards are commonly accepted in major hotels, department stores, and restaurants in big cities.
• China: Chinese Yuan (CNY / Renminbi). While cash is accepted, mobile payments like Alipay and WeChat Pay are widely used. Some international credit cards may not work in smaller shops, so it’s advisable to carry some cash or use mobile payment apps.

You will need to prepare the following documents: a valid passport and visa, previous medical records (including diagnosis reports, examination results and imaging data), which are preferably translated into English or Chinese, and a copy of your travel insurance policy. Our team will send you a detailed document checklist via email well before your departure date.

Yes, we highly recommend having a companion to provide you with emotional and daily support during your trip. We can arrange accommodation, transportation and local support services for your companion at preferential rates, ensuring that your companion has a comfortable and convenient stay while accompanying you for medical treatment.